Sr Tech Writer @ Kentik
Clippy is my spirit animal
Hi! I'm Kendra Johng, a Senior Technical Writer at Kentik with expertise in Software Development Life Cycle (SDLC) documentation, project management, process improvement, and content strategy for enterprise SaaS products.
Donuts and cinnamon rolls are my weaknesses. I love skateboarding, vibe coding, and starting (possibly never finishing) new hobbies.
Includes release notes, system overviews, instructions, and documentation about portal structure as well as detailed references to the interface and usage of all portal modules and settings.
Link to the KB: kb.kentik.com
Most of my contracted EPA work was proprietary. Here are a few public-facing contributions from my time at Systalex (2021-2025).
Concept of Operations (CONOPS)
Data Model Analysis Summary Report
I have been freelancing on the Fiverr platform since 2020. Below are some writing samples.
Nuwave Laser Cleaning User Manual
A'lei Beauty Marketing and Product Management SOP
Pure Pharmacy Reformatting: View Before | View After
Autosource Document Reformatting: View Before | View After
Clinical Diagnostics Laboratories In-Home Blood Drawing and Testing Services: View Before | View After
I found an open project on Github and volunteered to write a user manual for jwaspin (Jonathan).
The purpose of the following Kentik docs is for my personal education about the company. To view my feedback comments you'll need to go to the top toolbar and select "View" > "Comments" > "Show all comments".
I'm so stoked to launch my first app, TWPG! I created this tool to help technical writers develop their skills through practical, algorithmically-generated exercises that mirror real-world documentation challenges.
I'd love your input to make this tool great for you and to improve my dev skills.
Link to the feedback form: Provide Feedback
I am available for 10-20 freelance hours per week outside of my 9-to-5.
| Service | Description |
|---|---|
| Technical Writing | Clear, concise documentation for user guides, developer docs, product knowledge bases, standard operating procedures, policies, templates, and more. |